![]() unifi Business Consultants.Įxclusive for unifi business customers only. If you're looking to improve your internet experience be it for personal or business use, the unifi Elite is highly recommended. You don't see many internet service providers doing that. In other words, TM is not only guaranteeing you a quick service restoration, but also holding itself accountable for it. What's sweet about unifi is that you will be compensated with a RM50 billing rebate in the event TM doesn't restore its services within 24 hours upon your trouble ticket creation. Need to reschedule? You can reschedule your appointment with the technician through the live chat via the myunifi app. With the real-time service tracker via the myunifi app, you'll be able to view the details of the technician assigned to them. That's how it can identify issues immediately and alert you about them. TM remotely detects your unifi connectivity or physical service failure. Proactive service alert.Īs a unifi user, you'll also be alerted to any area-wide issues through WhatsApp, SMS, and notifications via the myunifi app. The tool also has tips and tricks to help you optimize your experience. Easyfix automatically creates tickets for unresolved issues, saving you time and effort to contact unifi call center agents. With Easyfix, you'll also be able to check issues related to your telephone and delivery of television content over the internet. Remember the methods above? unifi has created a super easy self-troubleshooting tool to help you solve common internet connection issues. Under this campaign, five new services are now made available to all unifi users through the myunifi app. Speaking of reliable internet service providers, unifi is on a mission to provide the best experience to its users under its #unifipromise campaign. Bonus: Continuous customer supports with unifi If you have a reliable internet service provider, often times they'll be able to quickly help you identify the issues and solve them for you. Sometimes, the issue could be area-specific and there are many reasons for that to happen from maintenance works to cable upgrades. Now, this might be a no-brainer but sometimes, going to the official website of your internet service provider could actually tell you if you're the only one facing any internet connectivity issue. Check with your internet service provider. This can be a smartphone, laptop, tablet or any other gadget that can connect to the internet.įrom here, we'll be able to tell if it's actually a network-related problem specific to your router/modem or a problem with a particular device. Connect with a different device.įor wireless-related issues, we would often get guests to try connecting to the wireless network with another device. Simply turn off your laptop, tablet, smartphone, or desktop and restart it to see if you're able to connect to the internet. A simple restart can often solve the issue. IMAGE: Los Muertos Crew / Pexels.Īs time consuming as it can get, sometimes it could just be some unknown glitch that is causing the issue. Sometimes, physical objects in-between can cause connectivity issues. On wireless, try getting closer to the router/modem to see if you're able to connect through the Wi-Fi. If the cable is secured to the router/modem, unplug and plug it back in to ensure they're properly fitted. So be sure to check the state of the cables that are coming to and from the router/modem. Some are even caused by pests such as mice. Sometimes, internet connection issues are caused by faulty worn-out cables. If the above step didn't work, you would want to check if the cables are connected to the router/modem. If it's turned on, turn it off and wait for 30 seconds before turning it back on. Believe it or not, many hotel guests who called us got their problems solved (humourously) with this first step. Often times, this problem can easily be solved by first checking to see if the router/modem is turned on. Many people often make the mistake of tinkering with their settings on their device at the start, making matters worse. The first step to identifying and solving an internet connection issue begins at the physical level. The five common internet connection problems and how to solve them. As a person who helped troubleshoot these issues for them, we had a step-by-step method to determine two things: Turns out there were common internet connection problems the majority of the callers faced. While it was pretty stressful (I used to receive approximately 100 calls during my 12-hour shift), the gig not only helped me multi-task and communicate effectively, but I also began noticing patterns. The call center I worked for back then used to provide internet troubleshooting services to hotel guests from around the world. "Hello, Cedric speaking! How can I help you?" was the friendly greeting I used when I took calls at a call center in 2007.
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